A UK supplier of custom badges and branded merchandise ran quoting, artwork proofs and order tracking by hand — email by email, spreadsheet by spreadsheet. We're building the system that runs it instead.
Every made-to-order merchandise business shares the same spine: a logo arrives → artwork is proofed → the customer approves → a quote is agreed → a factory order goes out → months later, a reorder should happen (and often doesn't, because nobody chased it). Here, each step lived in a different place: quoting rules in someone's head, artwork checks in a weak upload plugin, tracking in spreadsheets, updates typed by hand. Every order worked — but every order cost hours.
Customers upload a logo and see it placed on the actual product — sized to safe areas, colour-checked, non-destructive. Revisions are versioned; approval is bound to a specific version, so "that's not what I approved" conversations end.
Size × quantity break × plating × colour count × attachment × setup costs — a deterministic price from the company's real rules, with unusual jobs routed to a human instead of guessed.
Customer, enquiry, artwork, quote and order status in one database — the system of record, not another silo.
Follow-ups on unanswered quotes, hot-lead flags, reorder reminders and factory spec sheets generated from approved artwork.
Admin recoverable (modelled)
Modelled saving
Quote turnaround, standard jobs
Figures are modelled from the mapped workflow (hours × staff cost × automation coverage), consistent with the estimator on our homepage. We publish measured results only once they're measured.